F.A.Q.

How do you send me my new glasses? 
We will post your glasses to the address you have provided on our site. The glasses are in a hard protective case to ensure complete protection.

How long will it take to receive my glasses ?
Our UK postal service is very efficient and will usually arrive with in a few days. You do need to take into account the time necessary to prepare the glasses with prescription lenses. The time needed for preparation depends on the required prescription lenses. Eyesee always will do its utmost to ensure delivery as quickly as possible. In certain circumstances it is possible that delivery is delayed. Should this be the case, we will contact you and you can choose to wait or cancel the order.

How do I order glasses on the site? 
Simply choose your preferred model from our product catalogue. Click either the buy now with prescription or frame only option. If you have a prescription, it is important that you have your prescription details, including your PD (pupil distance). 

How can I get my prescription details? 
1. We recommend that your prescription is not more than 2 years old. Between the ages 0f 25-40 our eyes are stable therefore you can provide us with an old prescription provided you feel that you are seeing well. 

2. If you have a copy of your prescription you can send it to us in one of the mentioned ways:
3. Send us a scanned copy to support@eyesee.co.uk
4. On our website after selecting the buy with prescription purchase option If you do not know your prescription we suggest you do the following:
a. Visit your local Optometrist or Ophthalmologist and have your eyes tested - we suggest you request your PD (pupil distance) to ensure a precision fit.
b. Call the Optician where you purchased your previous pair and request a copy of your prescription including PD
c. Enter any optometrist chain or practice and ask what your prescription is in your current spectacles. 
d. We can read your prescription with precision, so send us in an old pair of glasses; we will service them at the same time.

What is a PD?
PD or pupil distance is the distance between your pupil centers measured in millimeters. It is a required field in the precise fitting of optical lenses. We recommend you ask your optometrist, optician or ophthalmologist for your PD when acquiring your prescription. If your latest prescription does not include your PD then you can look at your previous prescription because this value does not change in adults. Most people have a PD from 54mm in children to 70 in adults. If you received 2 separate numbers such as 30/32 then it refers to each eye separately. (From the middle of your nose to the center of your pupil). The total PD would then be 62.

How can I measure my own PD?
Ask a family member or friend to use a millimeter ruler and measure the distance from the center of the pupil in one eye to the center of the pupil in the other eye. Make sure the person being measured is looking at a faraway object. We recommend taking a few measurements to compare and ensure precision. If you are unable to acquire your PD then we recommend using 60mm as an average.

How to understand your prescription:
When filling out your prescription online, pay close attention and make sure you copy the information exactly as it appears on the prescription page you are holding. A brief explanation of the prescription terms:
1. OD- OCULUS DEXTROUS OR RIGHT EYE (RE)
2. OS-OCULUS SINISTER OR LEFT EYE (LE)
3. SPH: This refers to the spherical component of the prescription, the power of the lens being the same in all directions. This number starts from +/- 0.25 Dioptres and up. PL= Zero or 0.00 The SPH is the main component in prescriptions for Myopia (blurred distance vision) appears in a minus (–) or Hyperopia (blurred near vision) and appears in a plus (+) sign.
4. CYL: This refers to a cylinder component of a prescription. If this appears empty or 0.00 then you do not have a cylinder in your glasses. This part of the prescription corrects the astigmatism where the front surface of the eye or Cornea is not round but rather elliptical. A cylinder in affect gives a correction in one direction (meridian) only and therefore always appears with an axis or angle. The axis is anywhere between 0-180 degrees. AXIS: This is the angle of the cylinder. Most prescriptions appear in the (-) minus cylinder format. Some prescription may appear in a (+) cylinder format. Make sure you copy the prescription exactly as it appears and pay attention to the signs.

What are the right lenses for you?
Ophthalmic lenses come in 2 main shapes, convex or concave, depending on the visual impairment. The power of the lens or unit of measurement in optics is called a Diopter.
Single vision lenses: These lenses provide good vision for only one distance. Simple distance or reading glasses are single vision lenses and they start at 0.25D and up.
Bifocal: Bifocal lenses provide clear vision for 2 distances, usually far and near There is a line or segment visible on the lens that separates the two.
Progressive lenses or Multifocal: These lenses provide clear vision at all distances The top of the lens is fitted for your distance prescription and then there is a gradual change as you get to the bottom of the lens where the prescription is for reading. Progressive or Multifocal lenses then provide clear vision for all the intermediate distances. There is no separating line so the lens looks like a single vision lens.

Eyesee use plastic lenses. If you would like glass lenses please e-mail us your contact information so we can contact you to give advice and recommendations. With plastic lenses you will see when you choose your lens thickness 1.5 or CR 1.5. This number refers to the index of refraction of the material. The higher the index of refraction the thinner and lighter the lens will be. In addition, the higher the index the better optical qualities the lens has for example:
1. Less aberrations or distortions that provide a sharper and clearer quality of vision.
2. Less noticeable magnifying effect so that the eyes do not look smaller or bigger (depending on the prescription) while looking at someone through their glasses
3. Less edge lens thickness (for myopia or – lenses) or central lens thickness (for hyperopia or + lenses), will greatly affect the aesthetics of the glasses.
4. Lighter on the face
CR or 1.5. These are the standard plastic lenses. They are suitable for low prescriptions and can be ordered with or without coatings (see about lens enhancing options).
1.56 These lenses are one level thinner and will usually be coated with anti-reflex. This lens is suitable for prescriptions between 2.00-3.50 diopters.
1.6 These lenses are even thinner and stronger and are therefore used in all rimless or frameless glasses (when fixture holes need to be made in the lens itself). 1.6 lenses come with a one year guarantee for if the lens breaks and are suitable for all prescriptions from 3.00 – 4.50 diopters. They also have all anti reflex and scratch resistant coatings.
1.67 These lenses are substantially thinner and have all the advantages of high index lenses. Suitable for prescriptions above 4.50 diopters and for all frame types. They also come with a one year guarantee for if the lens cracks or breaks and have all the most advanced anti reflex and anti-scratch resistant coatings available today.
1.74 These are the thinnest and lightest optical lenses available today. They have high index qualities and coatings and come with a one year guarantee for if they break. Suitable for all high prescriptions lenses and all frame types.

What lens enhancements are available?
Anti-scratch + UV: Anti-scratch is a layer of coating that reduces delicate scratches. Anti-scratch coating contains UV protection which protects the eyes from the dangerous UV rays emitted from the sun. We know that the sun's rays are not only dangerous to our skin but can cause eye problems too, including cataracts and other corneal and retinal complications. Scratched lenses cause a major decrease in the quality of vision and can result in discomfort caused by the scattering of the light as a result of the scratches. 

Anti-Reflex coating:
This coating substantially enhances our vision, more light enters the eye and the glare is reduced due to anti-reflex coating. This is very important for night time driving and working on the computer. Anti-reflex coating improves the aesthetics of the lens; the eyes are more visible and reflections off the lens are reduced. This effect is most noticeable when having a picture taken. The anti-reflex coating always includes the anti-scratch+ UV coating.

Superior Anti-Reflex:
This is the most technologically advanced anti-reflex coating available. Easier to clean. 99% light transmission. 

Hydrophobic:
Layer that repels drops of water.

Oleo phobic:
Layer that repels oil and prevents finger marks on the lens. 80% more efficient in preventing delicate scratches. This new lens coating reduces the '' smudge'' effect on the lens improving vision. The lens stays cleaner and therefore looks better.

Photo chromatic:
Photo chromatic lenses darken when exposed to sunlight, commonly referred to as transition lenses. Outdoors they provide us with all the protection from the suns dangerous UV rays (same as sunglasses). Indoors or at night they are completely transparent. Outside the lenses automatically darken according to the intensity of the sun. Transition lenses reduce eye fatigue and can darken to grey or brown.

Polaroid:
Polaroid lenses are the new generation of optical sunglass lenses. These lenses completely eliminate all glares in sunlight. Polaroid lenses are a superior sunglass lens. They offer significant clinical and aesthetic advantages over regular lenses. Clinical studies have shown that Polaroid lenses greatly improve contrast. Regular sunglass lens Polaroid lenses.

What is your return policy?
Firstly it is important to mention that all frames and lenses are submitted to a thorough quality control check prior to delivery. Experienced professional optometrists and opticians perform these quality conformation tests. We check the prescription, optical centers, and dispensing and lens coatings. The frame is straightened to a flat surface and all screws and hinges are tightened. If however the glasses you received are not exactly as the prescription you entered on our buy with prescription page we will then offer you a full credit. If there is a problem with the prescription you supplied us we will then credit you for the frame only as the lens are produced per each individual prescription. Returning us the frame will entail a delivery cost in the event that you supplied an incorrect prescription, not to acceded £10. We enable return within 14 days of you receiving them.

What guarantee do I get on my glasses?
We do our utmost to supply only top quality products. There is a one-year guarantee on any flaw of the frame. We give a two year guarantee on any coating flaw an anti-reflex flaw can be easily recognized and looks like water stain marks on the lens that do not remove while cleaning. There is no guarantee on lens scratches. It is important to mention that there is no guarantee if a frame breaks due to unreasonable use.

Why are the prices so low?
You are in fact receiving wholesale prices similar to that which your local optician pays. We work on a minimal profit margin and products are priced as if supplied directly to you via the manufacturers. Eyesee order large quantities that enable you to enjoy such low prices. Furthermore, because we do not have an expensive showroom with examination rooms and high overheads we can allow ourselves to spoil our customers with low prices and top quality.

What do I get with my order? 
You will receive
1. A brand new frame.
2. Our default lenses are plastic with anti scratch and UV coatings. If you selected to enhance your lenses you will receive the appropriate order.
3. A hard, excellent quality protective Eyesee case.
4. A quality microfibre cleaning cloth. 

What payment option is available to me?
We accept most credit cards and recommend paying using our online secure payment service. You will be redirected to a secure credit company.

Is your site secure?
Our site is protected with the highest security available online. We comply with international standards of secure website recommendations.