Orders And Returns Policy

What is your return policy? 

All frames and lenses are submitted to a thorough quality control check prior to delivery. An experienced professional optometrist will perform these quality conformation tests, including the prescription, optical centres, and dispensing and lens coatings. The frame is straightened to a flat surface and all screws and hinges are tightened. If, however, the glasses you received are not exactly as the prescription you entered on our website, we will offer you a full credit. If you supply your prescription information to us incorrectly, we will credit you for the frame only, as the lenses are produced especially for your prescription. In this event, you should return the frame to us at your own delivery cost. You have up to 14 days from receipt of the product to do so.